FAQ

[PLACEHOLDER — every concrete value below (rates, deadlines, contact email) needs the real brand info before going live.]

Shipping

Shipping cost?
[Add standard shipping rate and any free-shipping threshold.]

Delivery time?
[Add expected delivery windows per region.]

International shipping?
[Add the list of countries you ship to, or write the contact channel for special requests.]

Returns & exchanges

Can I return or exchange an item?
[Add return window (Italian law minimum is 14 days from delivery for EU consumers). Items must be unworn, unwashed, with tags. Confirm who pays return shipping.] See our refund policy for full details.

How do I start a return?
[Add contact email and the steps.]

When will I get my refund?
[Add typical refund processing time.]

Sizing & fit

How do I pick the right size?
All pieces have a slightly oversized fit. Check our size guide for exact measurements in cm. Tees and the Jersey use the same sizing.

Not sure which size?
[Add contact email for size advice.]

Materials & care

What are the pieces made of?
Tees and shorts: GOTS-certified organic cotton. Jersey: recycled polyester. Exact composition is on every product page.

How do I wash them?
Gentle wash, no tumble dryer. Full care instructions on each product page.

Payments

What payment methods do you accept?
[Add the list of enabled payment methods — Shopify Payments handles most major cards.]

Is the payment secure?
Yes — processed by Shopify Payments. No card data is stored on our servers.

Contact

How can I reach you?
[Add the real brand email and reply policy here, or link the contact page.] Or use the contact page.